At North Downs Specialist Referrals, we are committed to providing a welcoming and accessible environment for all our clients and their pets. We understand that every individual has unique needs, and we strive to ensure that your visit is as comfortable and stress-free as possible.
Accessible Facilities
- Disabled Parking: Dedicated disabled parking bays are available close to the main entrance for ease of access.
- Step-Free Access: Our building is fully accessible with step-free entry and wide automatic doors.
- Accessible Toilets: We provide a fully equipped accessible toilet for clients with mobility needs.
Additional Support Options
- Wait in Car Option: We offer a pager system that allows you to wait in your car until your appointment is ready. Please let our reception team know if you would prefer this option.
- Quiet Consultation Room: Subject to room availability, if you or your pet experience anxiety in busy environments, you can request access to a private consultation room in advance to reduce waiting time in communal areas. Assistance Animals: Registered assistance animals are welcome throughout the practice.
How to Request Support
If you have any specific accessibility needs or would like to request additional support ahead of your visit, please don’t hesitate to contact our Client Care Team on 01883 741440 or email us at [email protected]. We are here to help.