Our aim at North Downs Specialist Referrals is to provide first class care for our patients and to give an excellent service to their owners and to the vets who refer cases to us.
It would not be possible to provide such a service without a team of people who are committed to excellence. We are very fortunate in having just such a team of friendly, dedicated and caring staff who constantly strive to do their best for our patients.
All our staff are actively encouraged to pursue continuing education in their various fields. They are expected to bring any new ideas and knowledge which they acquire back to the practice to share with their colleagues. In addition, they all attend regular in-house meetings and are engaged in a system of appraisals. In this way we hope continually to improve the levels of care and service which the team at North Downs Specialist Referrals provides for our patients, their owners and the vets who entrust their cases to us.